Jonathan Journeys values your satisfaction and is committed to providing high-quality outdoor and travel products. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.Return Eligibility
To be eligible for a return, the following conditions must be met:
To initiate a return, please contact us via email at [email protected]. Include your order number and a brief description of the reason for your return.Return Shipping
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item.Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.Exchanges
At this time, we do not offer exchanges. If you need a different item, please return the original item and place a new order.Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. We will provide instructions for resolving the issue.Thank you for choosing Jonathan Journeys. We appreciate your understanding and cooperation!
To be eligible for a return, the following conditions must be met:
- Items must be unused and in their original packaging.
- Returns must be requested within 30 days of receiving your order.
To initiate a return, please contact us via email at [email protected]. Include your order number and a brief description of the reason for your return.Return Shipping
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item.Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.Exchanges
At this time, we do not offer exchanges. If you need a different item, please return the original item and place a new order.Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. We will provide instructions for resolving the issue.Thank you for choosing Jonathan Journeys. We appreciate your understanding and cooperation!